8453 wrote: I am very upset with Verizon.... My Grandson recently dropped by iphone 4s and put a crack in the screen. I thought I would just upgrade to iphone 5 s and was told that I do not qualify for a upgrade or the new edge plan. ... What can Verizon do for me? |
My daughter's iPhone worked fine with a cracked screen for several months before she became eligible for an upgrade.
If you are not eligible for an upgrade to replace the 4s, your options are:
- Continue to use the phone with with the cracked screen, unless it is non-functional. But I've seen some majorly cracked screens and the phones continue to function just fine. Wait until that line or another line on your plan ias able to upgrade.
- Use/activate a spare phone that you or a friend may have (we keep several older, basic phones just for this purpose and we now have a few older smartphones too) until you can upgrade
- If you have insurance, use that to replace the iPhone
- Look on eBay, swappa, or other private party sites for a replacement to get you through if the phone is absolutely unusable
If you do not have insurance (I don't carry it on our phones - I'll save my $$ and deal with a lost or damaged phone as needed) and I don't expect Verizon to "do" anything if one of the phones on my account is lost, or stolen, or damaged, especially if I am not eligible for an upgrade. They will deal with me if I've fulfilled my contracts - if I'm still under contract I don't expect a deal and will figure a way to keep a working phone on the line on my own.
