This company can [removed]. I have been 'the best part of verizon for 8 years' They charge me the incorrect amount. Its caught 30 min later. Now, 13 days later, i am still waiting for my money. I am overdrawn, bouncing checks to other bills, and they still have no idea when they will reimburse me. Really? how [removed] hard is it? You took 2 minutes to take my money. Now, when I call corrospondence, they are closed. GO FIGURE. Story is below of how this all started. I have contacted my bank, BBB, Rip Off Report, Yelp, and Small claims court is next. I have a big mouth and am happy to voice my opinion.
On June 11th I called in to order my daughter an I pad mini. I could not do it online because my monthly payment had not posted yet, therefore I had to call. I spoke with someone named Shawn. We did the order, got the typical upsells, and at the final billing part, he asked if I wanted it on my bill or to pay. At first I was going to do it on my bill, then asked Cameron if I can do half on my bill, half on my credit/debit card. He said yes. So, I gave him my cc number for the $190+/-, and he ran it. He stated it declined. We tried again, and he said he entered the incorrect number the first time, and the second transaction was fine. Sent me email confirmation after we disconnected the call.
About 20 minutes later my cell and work phone are blowing up from the Fraud Management department. My card had been detected with fraud, and they had to go over the transactions with me. All were approved charges except the last one, a $391.18 charge from Verizon. I was obviously charged for the entire purchase and my bank froze my card because they saw to separate Verizon charges a few hours apart.
So I think no big deal, easy mistake, I will call and get it handled. WRONG. I spent over 2.5 hours with different agents, transferring me different places, blind transfers, some who received my transfer, and would not leak me tell the story before they just transferred me back to a different department that did the original transfer, etc. Asked for a manger numerous times, then I get good ole Matty. He was a ‘manager’ so I am advised at the beginning of the conversation, only to find out at the end, he infact was not. Regardless, everyone I spoke to except the last two, were rude, inconsiderate, and unhelpful. 2.5 hours of different people telling me different things. All I wanted was the charges revered from my card, at least the amount that I did not authorize.
Instead, the order, her only present has now been cancelled for her birthday today, and best of all, the charges are still on my bank account, in which means I cannot use my card to pay for her party that is tonight. I am a single mom, not your problem, but I need every bit of the money I work so hard for, available. Your company made the mistake, not me, not my daughter, your company! Yet we are all penalized. All I am told is, we are sorry, shit happens, but ‘thanks for being the best part of Verizon for the last 7 years.’ Really? Is this how you treat the ‘best part of Verizon for 7 years?’ What a joke.
I work for a company who would NEVER treat clients like this. It is completely unprofessional and uncalled for. Once my contracts are up, I am done. I use to tell everyone how wonderful the customer service was with you guys, and it seems to me you have brought the FIOS reps over, who just ignore the needs and don’t know what they are doing. Sad.
Thanks for the reply. I will not be calling anyone however. I spent all of thrusday, Friday, and Saturday morning talking with you customer service . I wasted time calling you guys, getting the run around, lied to, when I should have been planning and enjoying my daughters birthday. I requested my money back, Thursday and was told I would see it Friday, then Saturday, and I think it finally hit my account on Tuesday. A mistake by your company, I now have bounced check fee’s, and almost missed throwing my daughter her birthday.I spoke to Vinny, Heather, Matty, Amy, Duane, Jessica from Greenville, who has the worse customer service skills EVER. Finally Angela on Saturday helped me understand a little more, and understood my issues. There are a few names not mention in which I forgot to write down.