Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.
Re: data overage
vzw_customer_support
Customer Support

DTAPSUGRAD,

Your data usage is important. Many manufacturers design the software to work where if there is a slight break in wifi connection the mobile data will pick up and finish the data connection. This would explain why there is usage while on wifi. In order to prevent this from happening is to turn off mobile data. This will stop the data usage.


RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: data overage
cmeisinger
Member

I have never been near my data limit and I suddenly got a message that I am at 90% and I have nothing different in my usage from previous months.  I am seeing things hitting my data overnight when I am asleep and clearly not using the phone and also on my home wireless and I do have the wi-fi assist turned off.  Something is going on and I refuse to pay an overage fee!

0 Likes