I am so sorry to hear that your son has had trouble getting his number placed on military suspension. We know how important it is to be able to keep your account on hold while deployed, and we want to help. Your son should be able to suspend his line on My Verizon. You can find the steps at the link below under "Military Suspension." May I ask what issues your son has had with suspending his device? We want to help ensure that this gets done for him.