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1.So last June I had to get a new phone and I decided to get a two year contract with Verizon
even though I knew I had to leave the country for a year. The sales rep specifically told me I could suspend the account without billing for a year and that is why I got the phone with a contract in the first place.
2. Before I had to leave the country(last august) I called customer service to make sure I could suspend it without billing for a year. I would have disconnected my account if i knew I couldn't. She said yes. The only thing I had to do was to extend my suspension online every three months.
3. After 6months(This march) the website said I couldn't extend my suspension anymore. I called customer service(from overseas) and the first person who I got connected with told me I couldn't extend my suspension anymore. And the call got disconnected somehow. I called again and another rep told me that I could extend it and that she took care of it. Because of what the first rep told me I specifically asked her was this suspension with or without billing and she said without billing. And then she told me that it was good for another three months.
4. Yesterday(May) I found out that I had a billing of 384 dollars. I called the customer service and the rep told me all that she could do was to give me a twenty percent discount. She said that the rep before only extended my suspension for a day and after that it reactivated.
Everyone keeps lying and lying about everything . I could have disconnected my line much earlier and with a much lower cost if the first rep didnt tell me what she did. And why would one tell me that she extended the suspension for three months when she couldnt? I am very disappointed at this moment but I don't have the time or money to keep making international calls. Is there anyone I can talk to about this or anyone who can help me with this?
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Correct answers
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With you being out of the country there is a toll free option for you to get in touch with us by phone. I have those listings as well http://spr.ly/65807Wqm
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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With you being out of the country there is a toll free option for you to get in touch with us by phone. I have those listings as well http://spr.ly/65807Wqm
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!