After paying for almost 16 years of service with your company, I cant seem to find anyone able to process a simple, simple, simple task. We purchased a hot spot a month ago. They set up a separate bill for this phone number. on top of that they gave us a phone number with a California area code. We live in Texas. I sat at a store for 2 hours to simple get the run around. They asked for my phone number, then the last for of my ssn and then my pass code and then an explanation. That person seemed overwhelmed by our request - which was simply change the number to a 210 area code. So, I was asked to wait and talk to another "specialist."
36 minutes later that person went through the same routine, they asked for my phone number, then the last for of my ssn and then my pass code and then an explanation. Again, that person seemed overwhelmed by our request - which was simply change the number to a 210 area code. So I was referred yet too another employee..
As I sit and wait.........AGAIN - They asked for my phone number, then the last for of my ssn and then my pass code and then an explanation. That person seemed overwhelmed by our request - which was simply change the number to a 210 area code. This person then told me they cant help me and to call *611.
*611 too seemed confused. I spoke to three different people. Two out of three were confused and felt this was out of their scope of expertise. What has happened with this company that asking to change a phone number became such a difficult task.. I just don't get it! I pay almost $200 a month is services and this is what I am expecting. Really??????? I am AFRAID to ask to merge this phone number with my bill with 4 lines. How many hours will that take and how many specialists will be confused with that request.
Sad. Just SAD! At least my two years is almost up. I think this is a sign. A BIG FLASHING BILLBOARD SIGN......
Oh my goodness, eddiesmommy2001! We never want you to feel like you were not understood and your request was too much for us to help you. We want to make sure that we value you as well as your time when you go to the store.
Currently we have Nationwide coverage. By having a different telephone number on your account will cause no issue for billing or coverage for you. If you would like us to change it for you we would be more than happy to do so and you can do it online under your My Verizon tab.
RobinD_VZW
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Before you make your request, be sure to review your services.
Do you currently have a cell plan that's "grandfathered" (and has unlimited data)? If you do, then you can't add a new line of service to that plan; you'd have to either convert all your lines to a current plan structure, OR have two separate accounts, which is what you appear to now have. This may be because your new hotspot device has a current data plan. Switching your phones to the newer plan will remove the unlimited data that you now have.
Does your current cell plan have a current Verizon plan? If this is the case, then your representative may have assigned the western area code in order to get unlimited data for you - since Alltel still offers this in some western states. In this scenario, you may have unlimited data on the hotspot device but limited data on the phone account.
If either of these is the case, I'd suggest leaving it alone. You can merge both accounts to see them online when you log into your Verizon account. The separate accounts may be saving you money; be wary of having them all combined on one account.
Start a new topic or ask questions in the open forum.
