changed number now phone doesnt work
Aimiam1
Newbie

I changed my phone number and now my phone doesnt work.

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Re: changed number now phone doesnt work
tremontij
Enthusiast - Level 2

Depending on the phone, you may need a new SIM card.

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Re: changed number now phone doesnt work
vzw_customer_support
Customer Service Rep

Oh no Aimiam1! I want your phone to work. If it stopped after a mobile number change, it sounds like it just needs to be programmed. What model phone do you have? If it's a 3G device, you'll just need to dial *228 from a Verizon Wireless area, press send, then chose option 1 to program the new number into the phone. If it's an LTE device, just power down the phone and remove the SIM for about 10 seconds while on Verizon Wireless. When you out the SIM back in & power on the device, the programming will automatically initiate and take about a minute. You'll be on your way to using the phone again in no time.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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