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can't access the internet
LorForb
Newbie
‎11-14-2017 01:44 PM

I haven't been able to access the internet all day. I followed the troubleshooter all the way through and nothing worked. Not even resetting everything. Help!

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Re: can't access the internet
Ann154
Community Leader
Community Leader
‎11-14-2017 01:48 PM

Which phone model do you have? Do you have a 4G or 3G cellular connection?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: can't access the internet
LorForb
Newbie
‎11-14-2017 02:26 PM

I have IPhone 6 w 4G connection

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Re: can't access the internet
Ann154
Community Leader
Community Leader
‎11-14-2017 03:28 PM

Zip code?

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Re: can't access the internet
LorForb
Newbie
‎11-14-2017 03:29 PM

92592

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Re: can't access the internet
vzw_customer_support
Customer Service Rep
‎11-16-2017 01:53 PM

LorForb We understand how important it is to have an excellent internet connection. I'm sorry you're experiencing problems with your internet. I certainly want to make sure everything is resolved for you. We don't have any known issues around 92592. Can you please tell me what happens when you try to use your internet? Where in 92592 is this happening? Are others impacted? Please share details. We’d like to investigate for you.


EvelynR_VZW
Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: can't access the internet
STEKOT46
Newbie
‎11-16-2017 02:49 PM

I have an LG Exalt  LTE    I am trying get the the yahoo.com email but, it says my info is bad?

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Re: can't access the internet
vzw_customer_support
Customer Service Rep
‎11-18-2017 02:54 PM

Stekot46, we don't want anything standing between you and your email messages. Let's work together to find out what's causing this hiccup. Have you ever been able to log in to your yahoo account from your phone? Are you able to access your email from a different source, like a computer or tablet?

 

KarolineD_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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