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can I get a copy of my text transcript from verizon?

aliof
Member

Can I get a copy of a transcript of a deleted text from verizon?

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Re: can I get a copy of my text transcript from verizon?

tikibar1
Sr. Leader

If you're referring to getting a copy of a deleted text from VzW ... Verizon only has the last 10 days' or so worth of text messages and to get a copy of the messages, you'd need a court order.

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Re: can I get a copy of my text transcript from verizon?

Snn5
Sr. Leader

Are you speaking about Live Chat transcripts?  I used to get those, now after requesting a copy be sent via email to me from the selection button and email-entering box followed by clicking the End Chat button to send, I never do.  I don't think it has anything to do with the rep having the ability to block the request or not, nor does it have anything to do with whether a customer had a "good" chat or an "overly excited/aggressive" chat.

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Re: can I get a copy of my text transcript from verizon?

tikibar1
Sr. Leader

If you're referring to getting a copy of a deleted text from VzW ... Verizon only has the last 10 days' or so worth of text messages and to get a copy of the messages, you'd need a court order.

View solution in original post

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Re: can I get a copy of my text transcript from verizon?

aliof
Member

Thank you.

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