being overcharged and customer service doesn't provide any customer service
stearnst
Newbie

please help!! i have 5 phone lines on my account, 2 of these lines use data, 3 do not, i'm being charged for 4 lines using data, i'm being over charged by $60 per month, please help!!

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Re: being overcharged and customer service doesn't provide any customer service
Snn5
Legend

Which 5 phones do you have and what plan are you on?

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Re: being overcharged and customer service doesn't provide any customer service
Weth
Legend

By chance, did you use any of the lines that don't use data for a smartphone upgrade on the lines that do use data.  If so, then Verizon is correct per your agreement. 

Re: being overcharged and customer service doesn't provide any customer service
Not applicable

Yep if you used non smartphone line to swap upgrade dates so you can upgrade a smartphone line then that non-smartphone line will still be required to have a data plan.

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Re: being overcharged and customer service doesn't provide any customer service
rcschnoor
Legend

Beside what has already been stated, Verizon requires you to have a data plan on a smartphone line even if you don't use data on that line. If you don't want the requirement of a data plan, you have to have a basic phone on the line.Smiley Happy