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Your Customer Service is Terrible

Member

I spent about 2 hours on the weekend with your chat service.  Redid my plan and on Monday you cut off my service!   Horrible.   I am switching back to T-Mobile.  Why anyone things Verizon actually has good service is beyond me.   My normal bill for 4 lines was way too high.  And I am still on the phone trying to leave.    You really need to improve service.  pricey and hidden costs.

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Re: Your Customer Service is Terrible

Sr. Leader

Your lines must be active to port them out. The only reason i know for service cut off, is suspension, usually due to non payment. 

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Re: Your Customer Service is Terrible

Member

If you your bill was higher than expected. It doesn't excuse a customer from not paying the bill. If you didn't pay the bill then you got suspended for non payment. Only way to avoided that would he to setup a payment arrangement before you get suspended. Regardless when there is a billing issue, you can always call customer service or financial care about it.

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Re: Your Customer Service is Terrible

Verizon Employee

I'm really disappointed to see you have put so much of your valuable time on the phone, JOSTAT22. I realize that getting the best deal on your wireless service is vital and don't want to see you leave Verizon Wireless.

I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Your Customer Service is Terrible

Sr. Member

Hidden costs? You mean like how T-Mobile hides costs and taxes into what they charge while Verizon has it clearly visible on your billing statement? I'm loving the irony.