I have a submission id for the trade-in. UPS tracking that says you have it. Plus print outs of the order showing the trade-in. Customer service says they have no idea where the phone is and don't have an order tied to it even though I have print outs showing the trade-in and order. All they could offer is a ticket to search for it. This is crazy. I would like my $175 in credits before I'm going to post this to twitter/facebook.