Worst service from Verizon Wireless

Deedge
Member

My sons phone quick working.  Before he heads back to college I asked for an exception to allow him to upgrade 2 months early.  Verizon says NO you have to wait the 2 months we can no longer make an exception.  Spoke to a supervisor and got the same answer.  What happened to service?  How about empowering your employees to make a decision instead of no all the time.  We are Long time Verizon wireless customer for 8+ years with 5 phones on our plan.

I can tell you Verizon just lost all 5 phones and I will make sure I post comments and let as many people as possible know about this service.

Looking forward to shopping for a new plan and 5 new phones tomorrow!

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Re: Worst service from Verizon Wireless

Ann154
Expert

Be prepared to pay an Early Termination Fee (per each line's contract) if you cancel your contract before it is completed.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Worst service from Verizon Wireless

Ann154
Expert

Two months early which means you want to upgrade six months before the end of your contract on that line.  If you were looking at the iphone, then they NEVER allow early upgrades.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Worst service from Verizon Wireless

Deedge
Member

Thanks Ann.

Worth every penny to get away from Verizon!

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Re: Worst service from Verizon Wireless

Deedge
Member

Nope my son is an Andrid fan.

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Re: Worst service from Verizon Wireless

Not applicable

Sorry no carrier will let you upgrade 6 months early. Also why should Verizon make an an exception for you? Why not make an exception for everyone then? Are you better than everyone else? To imply that only YOUR situation is special enough to warrant an early upgrade is quite arrogant in my opinion.

Honestly if you are going to think you are somehow being ripped off by not getting a 6 months early upgrade then frankly Verizon is better off not having you as a customer. Who knows what else you think you should be entitled to.

Re: Worst service from Verizon Wireless

jedahl
Member

Don't expect any exceptions from Verizon.  Don't expect any satisfaction from Verizon either.  They have made it very clear to me over and over that they are in control and will remain that way.  Just recently I sent in a Samsung with a bad front screen.

The sales lady at the service desk was very helpful and said it should be covered under my warranty.  She even took it apart to make sure it had never been wet and said it looked like it had never been mistreated (which it hadn't)  I sent in the phone within 2 days and Verizon acknowledged receipt.  Next bill I got was charged $99.00 for equipment damage.(plus some extra frivolous fees)  I went back to my Verizon store and talked to the same sales lady and she called Verizon to ask why and the rep on the other end said it was damaged.  I asked for the phone back, to which he replied that it would be $250 to get it back.  Looks like they have everything going their way, with no recourse for me.  Sorry, but just get used to it, >Comment deleted. Promoting of your business is NOT permitted on our site per the VZW ToS<

Message was edited by: Verizon Moderator

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Re: Worst service from Verizon Wireless

silver6056
Sr. Member

Deedge wrote:

My sons phone quick working.  Before he heads back to college I asked for an exception to allow him to upgrade 2 months early.  Verizon says NO you have to wait the 2 months we can no longer make an exception.  Spoke to a supervisor and got the same answer.  What happened to service?  How about empowering your employees to make a decision instead of no all the time.  We are Long time Verizon wireless customer for 8+ years with 5 phones on our plan.

I can tell you Verizon just lost all 5 phones and I will make sure I post comments and let as many people as possible know about this service.

Looking forward to shopping for a new plan and 5 new phones tomorrow!

You are running in to two things here.

1) The old "If we make an exception for you, we would have to make one for everyone".  This is unfortunately absolutely true.  Many/most people want to upgrade their phone ASAP when the next model comes out or they simply want a change.  It's not to hard to stop a phone working so VzW cannot allow this as a reason to allow an early upgrade.  There is also no good way to assess each claim on its merits, so it's easier (although of course not great customer service) to have a blanket policy on this.  You could try to use/borrow an older phone for the next two months, or buy a new one at full price, using the saved upgrade for later.

2) You have 5 phones, WOW!  Lowell is going to cry when he hears that you are leaving.  Sorry, this is another case of a customer overestimating their worth to the company.  VzW has about 95M customers, Verizon Communications millions additional on the wireline/FioS/internet side, many big businesses paying millions of dollars per month on their bill.  Your revenue contribution is in the noise of the noise, so even though Verizon Wireless would assert that every customer is valuable and important to them, that really isn't true, at least in the sense it is worth their while to give you any special consideration.

And, as you tell everyone of your horrible experiences with VzW, you will hear others telling similar stories about AT&T/Sprint/T-Mobile/Boost/.....   In general, people tend not to overly like their mobile carriers because although they have no realistic model to tell them how much the service SHOULD cost, it always seems too expensive.   And the carriers do themselves no favors with nuisance fees (such as the upgrade fees) and unpopular if necessary changes such as removing unlimited for subsidized upgrades.