I recently purchased an iPhone 5s, screen protector and Mophie case, along with extending my contract an additional 2 years. My bill came to $489, which included the $30 upgrade charge.
A bit of background on my account: I've been a Verizon customer for 10 years. For the past 2 years, my monthly bill has ranged from $1400 - $2500. I pay my bills on time through automatic debit. By anyone's standards, I would think I am a really good customer.
This said, why is it I'm subject to a $30 upgrade fee, despite having paid over $40,000 in usage charges in the last two years? When I asked the associate, I was told, "well you can purchase the phone from the apple store and have the $30 billed to you if you can't pay today." Pretty insulting.
Not only was I upset over the $30 charge, but the associate put my cover on crooked with an airpocket, and when I asked him to fix it, said that the air pocket usually works itself out in 24-48 hours. Its still there, a week later.
The icing on the cake is while I was downloading all of my apps, the associate turned off my wifi. When I asked if I could finish downloading to ensure there are no issues, he told me that the internet is unlimited and that I would use a lot of data, and it would be better if I did it from home. Remember, >$40,000 in two years, and a $489 in store purchase that day, but I can't use the store internet after he swiped my card.
I can't wait to take my revenue to Tmobile and become atmobile_converttmobileconvert
You balk at paying $30 for an iPhone that was 1/3 or less on purchase.
And you claim paying all this money $40,000.00 and yet balk at getting a device at 67% off. And yet I walk into the store and I have been with verizon when they were bell Atlantic and I payed the $800 full price not once but twice for both my iPhones