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I've talked to a dozen different people at Verizon both on the phone and face to face about this and got a different answer every time. Some people didn't even know what I was talking about.
I filled out a form online on the Verizon website requesting the priority service that involved some hoops to jump through such as identifying and confirming the POC (Point of contact) and my agency. I never heard back from anyone and never noticed any improvement in service during congested times or locations so I finally just gave up. Seems to be a joke.
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Thank you for those details. Having the proper information is important, and we are here to provide it. MBP provides priority network access to our leading 4G LTE data network. Can you please clarify when this form was submitted? Also, is data the only thing you are having issues with? AlbertP_VZW
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Form was submitted 09/06/2019
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Thank you, Devo1026. Let's continue to dig into this. What is your current plan? What's happening when using data? Please complete a speed test at speedtest.net and share your results.
DanielleR_VZW
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Regardless of how it’s currently set up, it’s a sham if a first responder has to wait for some government body to make some declaration. Any first responder (the very nature of why it’s called “First” responder ) has the potential need for ‘immediate’ priority !! No waiting !! I totally understand the technical limitations of being out of antenna range or other similar things, but not having immediately priority as technically feasible when it’s needed -seconds could be critical in a spontaneous situation .....anything less is a sham.
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I called Verizon numerous times expressing concerns that the priority features being added to my line have made no difference in the way my phone performs while on a saturated network. They always want me to perform a speed test and send to them, but I'm usually already off the saturated network so their excuse was always to contact them during the moment I've experiencing an issue. So, I have three times contacted them during having an issues. They put in a service ticket every time and 24-hours later they come back and say it was due to being in a poor service area. I had 3 and 4 bars of service all three times (4 bars is the max on my iphone). Still no solution and they act as if they don't even care. They ask me to do the same things over and over and over.....turn my phone off and back on. Remove the SIM card and replace it. Reset network settings. Just a bunch of runaround. I'd like to switch to FirstNet but AT&T FirstNet just don't offer the same coverage in the rural areas as Verizon despite their recent addition of towers with the new government contract.
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