Will verizon exchange a phone I am not happy with?

mlr9420
Member

I did not get the phone last month 30 days ago. I bough my phone on 5/23. Location [removed] and I purchased it a Samsung J7 alsong with a new iphone with my wife. order numbers [removed] and [removed]

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Re: Will verizon exchange a phone I am not happy with HTC M8 to a Samsung S-6?

rcschnoor
Sr. Leader

@mlr9420 wrote:

I did not get the phone last month 30 days ago. I bough my phone on 5/23. Location [removed] and I purchased it a Samsung J7 alsong with a new iphone with my wife. order numbers [removed] and [removed]


Is this supposed to be a question? What you have written does not really explain what you want to ask if it is indeed a question. Do you want to exchange one of  your phones? Do you want to exchange both of your phones? If you purchased your phones on 5/23/2019, you can still exchange them before 6/6/2019. There will be a $50 restocking fee on any device you want to exchange.

Re: Will verizon exchange a phone I am not happy with?

Customer Service Rep

mlr9420, 

 

We want to make sure all our customers are happy with their devices. We do offer a 14-day Worry-Free Guarantee. You can return your device for any reason within the first 14 days. There is a restocking fee if the device s exchanged due to features or colors for a different make and model. If the current model is exchanged for the same make an model due to manufacturer issue, there are no restocking fees.

 

JenelleR_VZW

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Re: Will verizon exchange a phone I am not happy with HTC M8 to a Samsung S-6?

Customer Service Rep

We are so sad to learn that you are not happy with your phone, mlr9420. We can help review your option. 

 

When purchasing anything from us, you do have a 14 day return/exchange period. Since you purchased your phone at a store location, you would need to visit that same store location to exchange your phone for a different one. 

 

Also, rcschnoor is correct that there will be a restocking fee as well. What was it that you did not like about your new phone? 

 

StevenG_VZW

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