We've been in our house for 2 years and the cell service there has gotten worse and worse. It used to be that we had to be in one room for it to work but now we keep dropping calls even in that room. I've been a customer of Verizon for 17 years and would rather not switch providers if I can avoid it. But we can't not be able to talk on our phones at home.
We appreciate your loyalty as our customer for 17 years chrislauraharris and would never want to see you leave. We understand the importance of being able to use your phone in your home. Is the issue only inside your home or do you have trouble outside as well? Outside of the dropped calls, are you experiencing issues with text or data? The network extender is a great option to help with indoor service, but we want to get some additional details to ensure we provide you with the best solution.
RashadM_VZW
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Do your phones support wi-fi calling? Even fi they do if your signal is that bad it might be better to switch. why have service with a carrier where the signal is bad?
Hi Rashad,
It's not nearly as bad outside the house as it is inside and data and texts seem to be ok for the most part. Data will grind if the signal's bad and we're in the one room that our wifi doesn't reach.
Thanks,Laura
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