Why so many issues in obtaining "switch" rebates?
JEACUR96
Newbie

I was very excited to make the "switch to Version" from my previous carrier in August 2016, especially for their promotion.  However that excitement was short lived.  I properly submitted my request as your promotion directed on August 8th. Almost 90 days later I am still going round and round with this.  Each time I tried to follow-up on my submission (5 times now) after waiting the obligatory 8 weeks the following happened:

  • representative says my submission is correct, they apologize, tell me it will be "escalated" and to wait 5 to 10 days.
  • within a few days I receive a rejection email with statuses like.. "need more information", "duplicate entry", "invalid"
  • Each telephone call l make I ask to talk with a supervisor who tells me....my submission is correct, they apologize... wait another 5 to 10 days.
  • the last two conversations I was ASSURED by the Floor Supervisor that this would be the LAST TIME and my submission would go through.
  • I'm still waiting.

Several times I asked who can I escalate this to?  A regional manager?  District manager?  What is my recourse? I was told there is no where for us to escalate this to.

Needless to say I am not happy I made the switch and feel duped.  Thanks Verizon!  You've confirmed it!  You're just like the others.

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Re: Why so many issues in obtaining "switch" rebates?
ralpht_vzw
Verizon Employee

JEACUR96, thank you for joining the Verizon Family.  I know how important it is for you to receive what was promised to you.  We are here to provide assistance.  We have a team that handles all inquires related to switching to Verizon.  You will have to contact them and provide the tracking numbers for you submissions.  You can reach them at: 844-408-8470,  You can also check on your submissions at www.verizonwireless.com/switch

Ralpht_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why so many issues in obtaining "switch" rebates?
JEACUR96
Newbie

Ralpht:

thank you for providing me with the contact number for the switch team, however, if you read my comments you would find that I HAVE contacted them at least five separate times over the past few months.  That is my frustration and issue.   Each time i am told there is a glitch in the system and to wait another 5 to 10 days for it to be resolved.   Maybe you are trying to stretch it out until until your customers give up? 

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Re: Why so many issues in obtaining "switch" rebates?
stlsteve
Newbie

File a complaint with your Attorney General. That got an immediate response from Verizon for me and I finally received my rebates.

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