and again, that will be between you and UPS. It is not between you and Verizon.
Since you are not likely to have any definite proof, it will be just one side claiming the other caused the cracked screen. Not a good position to be in. There is, unfortunately, dishonest people that do package up a broken screen and then claim it was not broken when it was sent, which also unfortunately impacts the honest people.
Yeah ... indeed. & i had a gut feelin' 'bout sending it in without taking a
picture. i'd thought, since we hadn't encountered an issue before, there
ought not be a problem.
I take pictures of the device (usually turned on as to reveal any cracks) and the IMEI. I usually take video of boxing the phone up and then I take pictures of the box and return label. I also make sure to get a receipt of it being accepted by the carrier. This way, VZW can't claim anything as I have my pictures to prove that I sent back a device that was undamaged. I make all users on my account keep cases on their devices and if I se any hint of damage they are responsible for the deductible.
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