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Why is there a sudden loss of coverage in home?

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I have lived in the same house for 8 years and never have I experienced any service issues. Last week mine and my husbands phones completely dropped down to 1 bar, calls fail, the calls that actually pick up can’t hear us, or incoming go straight to vm. The lady we spoke with yesterday enabled our WiFi calling which helped but I work from home and have lots of Canadian clients so WiFi calling would charge international fees it says. I cannot have this! The Verizon lady basically said that all carriers are starting to move over to a WiFi calling basis so basically if you don’t have WiFi you’re messed up? So during storms when WiFi goes out I have zero service because my cell service I pay with Verizon is basically useless now without WiFi!!! This is ridiculous. 

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