Why is my data network connection not working?
FALLRIVERNAN
Newbie

I have visual email. But am unable to access it as the message on my phone says date connection unavailable.  Our other phone works just fine.

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Re: Why is my data network connection not working?
Ann154
Community Leader
Community Leader

Don't you mean visual voicemail? Which phone model do you have? Do you have an active 4g or 3g data connection when this happens?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why is my data network connection not working?
vzw_customer_support
Customer Service Rep

I want to make sure that you get all of your voicemails. I just have a few questions to ask to gather some additional information. What is the make and model of your device? Did you turn off your cellular data? Are you able to use any of your other applications (that need data to work:  using our network with WIFI turned off?

 

NicholeK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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