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Why has my upgrade eligibility been pushed back?

Jake-V
Member

I know I posted about this before, but it still baffles me. Right now I'm using a droid razr maxx HD which was bought around March of 2012. The site says my upgrade eligibility is for March of 2015. The really interesting thing is that I bought my mother a phone last November (much farther after my own phone) and hers is set right around the 2 year for an upgrade which is fine. Why then was my upgrade pushed back another year? Has this happened to anyone else?

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Re: Why has my upgrade eligibility been pushed back?

RushFan2112
Sr. Member

I don't think you got your RAZR MAXX HD when you think you did.

That phone wasn't released until October of 2012.  I'm thinking you got it March of 2013 which would put March of 2015 at your 2-year mark.

You should be able to go into My Verizon documents section and see the actual receipt for the phone with the date.

Re: Why has my upgrade eligibility been pushed back?

rcschnoor
Sr. Leader

As has been stated, you could not have gotten the Razr Maxx HD in March of 2012. HERE is the press release for that phone announcing its availability on October 18, 2012.Smiley Happy