- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Our wireless data speed varies from 8-10 Mbps with a latency of < 80 ms (usually in the early morning) to around 1 Mbps with a latency of over 300 ms (during the middle of the day and then again in the evening). Of course, 8-10 Mbps and < 80 ms latency is fine, but 1 Mbps with a latency of 200 ms or more is unacceptable, especially when one it trying to occasionally work from home. This has started being a problem shortly after Verizon offered the unlimited data option. I am suspicious that there are too many customers/phones/devices connecting to our cell tower for the equipment to handle traffic. Any ideas or has anyone else noticed this in their area?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Joncon87 we know how important it is to have efficient speeds. How long has this been going on? Is this typically happening indoors or outdoors? Also, can you share the zip code you're located in?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have only noticed it the last month, because I have been working from
home some. I am not sure before then because I was never around during the
day on weekdays. I haven't noticed it on the weekends - but I don't use it
as much on the weekends. It happens indoors or outdoors (I have tried
taking my phone out on the front porch - it doesn't make any difference).
We are in the 37064 zip code.
On Sat, Aug 5, 2017 at 12:07 PM, vzw_customer_support <
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I really appreciate all these additional tidbits and see how important the service is now that your work situation has shifted, JONCON87. I do see the service in the 37064 area can vary due to a variety of reasons such as cell site changes, foliage, construction, population changes, and interference. Those factors contribute even more with indoor performance where the building may add to the interference (even within 50-100 feet of the structure). Let’s look at some things that we can do to help. What model device do you use? Are you also using your device as a Mobile Hotspot at the time you experience these difficulties? Did you make the change to Verizon’s new Unlimited plan?
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for looking into this. I have an iPad that we bought from a Verizon
store about 2 years ago (model ME993LL/B) and an iPhone SE that I got about
3 months ago. My wife has an iPhone 6s. We changed to the unlimited plan
right after it was offered, and dropped our AT&T DSL (pitiful excuse for
broadband). I use both my phone and the iPad as mobile hotspots for my
laptop. I haven't noticed any difference between the two devices as hot
spots - as far as the speed and latency issues are concerned.
Most of the work I do is via remote desktop sessions, where there isn't a
lot of data going back and forth, just screen refreshes of what is
happening on the remote server that I am connected to. Although speed is a
factor in terms of how fast the screen is refreshed, the main issue is the
latency. When the latency is greater than 100 ms, I start having issues
like dropping the connection or sync problems, which are killers in terms
of being productive. When the latency stays under 100 ms, I don't seem to
have any issues. Since this seems to happen from late morning to early
evening (mostly), I was wondering if it is a factor of the amount of
traffic hitting the equipment on the cell tower that services us? Like
ourselves, many of our neighbors went to unlimited wireless (when it became
available) because it is the best broadband option available in this area
for now.
Thanks again for your assistance!
On Thu, Aug 10, 2017 at 8:04 AM, jenniferh_vzw <forums@verizonwireless.com>
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JONCON87,
Patterns like user traffic can absolutely affect your experiences with speed. There are no open concerns in that area. Here's a link that help explain more on our Unlimited Option: http://spr.ly/65838v3af I hope this is beneficial.
KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A drop during "peak" times is normal. Fortunately my best speeds are 50 to 70 MB/s
which are early in the morning.....5 or 6 am. Midday will often be less and evenings
and weekends may drop to 30 or 40. But I am lucky that Verizon has the Advanced LTE
in my area, so even the "slow" speed for me is still great.
As you said, there are probably many users tapping into the system.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I guess my only hope is that Verizon will upgrade the equipment on the
tower that services this area, or some other company provides another
broadband alternative. It is amazing to me that I still am unable to get
reliable broadband in 2017!
On Thu, Aug 10, 2017 at 9:04 AM, Piscestg <forums@verizonwireless.com>
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
True, I don't blame you. I've read of this with some other customers also.
I was concerned for my speeds but they've never dropped and I'm in a
populated metropolitan area. Good luck.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JONCON87,
We take pride in our network and are always reinvesting and upgrading. We don't want to see you go. Are your concerns indoors or outdoors? Here's a link that will assist with available options while indoors: http://spr.ly/65818vmJ9 KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!