They can't troubleshoot your home WiFi at the store but good luck.
Ah ha, you have an Iphone. Make sure in settings you turn OFF "wifi assist".
It will default to cell service.
I am convinced that they do this to get you to buy more Data. I have had this problem for years. Every other device will connect to home wifi uninterrupted while my cell can't connect. Tech support plays dumb about it. None of these supposed fixes work. Its [removed] over or not enough people complain. And they wear you out with hours of tech calls that go nowhere. I've given up. May try to go back to ATT but doubtful they aren't doing same thing. And I refuse to join the "unlimited' scam. Thats a good one. Read the fine print on that. In fact Verizon used to tell you about ATT's unlimited scam until they started doing it themselves. Now its a great plan ha.
[removed] you Verizon.
Profanity removed as required by the Verizon Wireless Terms of Service.
Message edited by Verizon Moderator.
With you stating that it used the most data on the day you weren't even on it-- this leads me to believe that you have background data enabled/allowed.
Turn this off in Settings>General>Background App Refresh....
The fact that you are using more data is possibly related to the fact that you are getting faster speeds, coupled with having a new phone that doesn't have all wifi networks that you typically visit saved in the device yet?? Not to mention, when you get a new device there is usually a decent amount of downloading that is done up front to get apps installed, software updates for the phone downloaded and installed etc....
There is definitely no conspiracy with VZW forcing you to use more data as you can see for yourself within this menu the amount of data that each app has used. If you reset these statistics at the beginning of your bill cycle you'll see that it will display roughly the same amount used as any other data counter that is accurately tracking billable data sent and received from this device's IMEI....
Phone doing this now. S8plus kicked the bucket finally so we went and had verizon switch over the data from the other phone on the plan and got a new one. Ever since this s9 magically started disconnecting from wifi every couple of minutes. Where we hardly used data now its almost maxed out. I went as far as turning off my mobile data, and as soon as I did that verizon text me that my mobile data had 10% left and that they now offer unlimited plans. I don't want your throttled unlimited plan. Its just funny that this phone never had an issue until someone at verizon got their hands on it. They saw that we hardly use the data and I assume did something to make this phone constantly drop wifi so that it can chew away at your data. Pretty fishy that everything in the house works seamlessly and this is the only device with a problem. Did every and I mean everything recommended beside factory restoring the phone again. I don't want to have to go through loading all my stuff back onto the phone, and having to set all my screens etc up all over again.
Hello, Leroyinva! It's vital that your phone stays connect to your Wi-Fi, so thanks for contacting. We want you to have the plan that best fits your needs, and wouldn't do anything to impact your use. Thanks for the steps you've taken so far. Next, please run a service check with your My Verizon app:https://www.verizon.com/support/knowledge-base-206364/. This will alert you to anything that needs attention. Please let us know how that works for you. -Tracy
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