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Re: Why does my phone keep kicking me off my home wifi?

sprmankalel
Leader

They can't troubleshoot your home WiFi at the store but good luck.

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Re: Why does my phone keep kicking me off my home wifi?

STEELBLUE1
Member

Ah ha, you have an Iphone. Make sure in settings you turn OFF "wifi assist".

It will default to cell service.

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Re: Why does my phone keep kicking me off my home wifi?

jaymay75
Member

I am convinced that they do this to get you to buy more Data. I have had this problem for years. Every other device will connect to home wifi uninterrupted while my cell can't connect. Tech support plays dumb about it. None of these supposed fixes work. Its [removed] over or not enough people complain. And they wear you out with hours of tech calls that go nowhere. I've given up. May try to go back to ATT but doubtful they aren't doing same thing. And I refuse to join the "unlimited' scam. Thats a good one. Read the fine print on that. In fact Verizon used to tell you about ATT's unlimited scam until they started doing it themselves. Now its a great plan ha.

[removed]  you Verizon.

Profanity removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: Why does my phone keep kicking me off my home wifi?

lukevinyl
Sr. Member

With you stating that it used the most data on the day you weren't even on it-- this leads me to believe that you have background data enabled/allowed.

Turn this off in Settings>General>Background App Refresh....

The fact that you are using more data  is possibly related to the fact that you are getting faster speeds, coupled with having a new phone that doesn't have all wifi networks that you typically visit saved in the device yet?? Not to mention, when you get a new device there is usually a decent amount of downloading that is done up front to get apps installed, software updates for the phone downloaded and  installed etc....

There is definitely no conspiracy with VZW forcing you to use more data as you can see for yourself within this menu the amount of data that each app has used. If you reset these statistics at the beginning of your bill cycle you'll see that it will display roughly the same amount used as any other data counter that is accurately tracking billable data sent and received from this device's IMEI....