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Why does Verizon ignore its most important relationship, the customer?

Member

My wife and I have had a terrible time with Verizon and an on going billing issue.  I find it very sad that this company has customer service stamped all over its website and on hold music however, when you want to speak with someone who might be interested in helping resolve your issue no one can be found.  I think AT&T is probably better and will look into the service with the customer... 

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Re: Why does Verizon ignore its most important relationship, the customer?

Customer Support

This is certainly not something we like to hear Customer1618. We would like the opportunity to assist. I have sent you a private message so we can best assist you.
NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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