Why does FamilyBase add $40 per month to my account plus the $4.99?
thigham
Newbie

I am trying to add FamilyBase to one line (for my 12 year old with an iPhone). When I try to sign up it adds the $4.99 as expected - but when I try to complete the transaction it adds another $40 per month to our base monthly account cost (on top of the $4.99 for the FamilyBase service that I am willing to agree to). The review page at the end of signing up states that my monthly plan goes from $135 per month to $175 per month. Does anyone at Verizon know why?

I am willing to pay $4.99 per month but not $44.99 per month for FamilyBase. Please advise. Thanks. Tim

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Re: Why does FamilyBase add $40 per month to my account plus the $4.99?
rcschnoor
Legend

Keep in mind FamilyBase is for the entire account, not just 1 line. It is $4.99 and include all lines on the account.

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Re: Why does FamilyBase add $40 per month to my account plus the $4.99?
zellerandy
Specialist - Level 1

it isnt adding 40 dollars.  the bill prieview is a little deciving  your only going to add 4.99 to your current bill   that 4.99 covers every lien on yoru accoutn for usage controlls

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Re: Why does FamilyBase add $40 per month to my account plus the $4.99?
Tidbits
Legend

It's showing the total cost of that line. It isn't charging you for just the feature alone.

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Re: Why does FamilyBase add $40 per month to my account plus the $4.99?
rcschnoor
Legend

Keep in mind FamilyBase is for the entire account, not just 1 line. It is $4.99 and include all lines on the account.

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Re: Why does FamilyBase add $40 per month to my account plus the $4.99?
davidgitar
Newbie

Agreed. It only adds 4.99 per month to your account. I have it and the monthly bill didn't go up 44.99 per month.

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