Why do some phones on a plan have to present as "unknown" to the called phone?
TimMiner
Newbie

My Mom is on our plan. It is a basic phone. My wife did not want her name to show when Mom's phone was making the call. Verizon did something and now Mom's phone shows as "unknown" on the phone being called. What do we have to ask for so the calling phone number (Mom's) is there instead of "unknown". Reason: Mom says no one picks up on the "unknown" caller calls she makes.

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Re: Why do some phones on a plan have to present as "unknown" to the called phone?
vzw_customer_support
Customer Service Rep

TimMiner-


We don't want the calls to be a mystery any longer when your mom is placing outbound calls.  We all know that if mom calls its important.  You can customize what is seen when your mom places outbound calls.  Read about Share Name ID here http://vz.to/1yoPhSI.


EmmaM_VZW
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