Why do out going call take so long to connect?

mtnfarmgirl
Member

Sometime it can take up to 3 minutes for an out going call to connect.  It does not seem to matter how many bars I have or where I am.

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Re: Why do out going call take so long to connect?

Community Manager
Community Manager

mtnfarmgirl,

That is a long time for a call to connect! Let's speed this up. What device do you have? Do you have a lot of recent calls stored in your phone? If so, please delete your recent calls. We also encourage you to remove the battery in your phone if you have a removable battery. This will help reset the phone if there is anything stuck in processing. Keep us posted.

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Why do out going call take so long to connect?

mtnfarmgirl
Member

Thanks for you reply.  I would love it if my outgoing calls would connect faster.  Yesterday it took 5 minutes to connect.

I have am LG spectrum running VS93022A firmware, Android version 4.1.2. I did have a lot of recent calls stored, so I deleted all of them and them I removed my battery and reinstalled it.  Finally, I ran a software update check.  All these activities seem to have fixed the problem.  I now takes only seconds for a call to connect.thanks!Susan


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Re: Why do out going call take so long to connect?

bwatts1001
Member

WE HAVE THE SAMSUNG GALLAXY NOTES WITH VERIZON, WE HAD THIS PROBLEM FOR ABOUT A MONTH. IT JUST STARTED OUT OF THE BLUE FOR NO REASON, I HAVE ANOTHER SAMSUNG GALLAZY WITH ANOTHER CARRIER AND NOT HAVING THIS ISSUE.

WE HAVE TRIED EVRYTHING EVEN CALLING VERIZON THEY CHECKED OUR PHONES AND SAID NOTHING WAS WRONG.....THEY ALSO SAID THERE IS NO PROPBLEM WITH THEIR NETWORK. I HAVE READ TO MANY PEOPLE ARE HAVING THIS PROBLEM ON DIFFERNT TREADS NOT TO BE A VERIZON NETWORK PROBLEM...MY JUST THEY HAVE TO MANY PHONES AND CANNOT HANDLE THE TRAFFIC... WE ARE SWITCHING TO ANOTHER COMPANY. LIKE I SAID I HAVE OTHER SERVICE WITHA NOTHER NETWORK AND NOT HAVING THIS ISSUE

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Re: Why do out going call take so long to connect?

Community Manager
Community Manager

I hope you are having a great day so far and a wonderful week! Thank you so much for reaching out to us today. We are always here to answer all of your questions and concerns. I apologize that you are having trouble with the time your calls are taking to connect. You mentioned this started out of no where. Does this happen indoors or outdoors? Is your Wi-Fi seeker function turned on when you are trying to place a call? In which zip is this happening?

 

NicholeK_VZW

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Re: Why do out going call take so long to connect?

tsev
Member

My Samsung galaxy  8 just started having the same issue. Takes two to three minutes before I hear the call go through. Hate to have to try to reach 911 or anyone in an emergency situation.  If others are switching carriers and that solves the problem let me know!

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