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Why do I only get 1-2 bars of service at all times?

Member

Hello,

I live in Southwest Orlando and consistently have only 1-2 bars of service.  I live in a fairly populated area and feel that the service should be better.

For instance, when I activated my phone, I had to stand outside of my home to get enough signal to even activate the phone.

Thank you, Leslie

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Re: Why do I only get 1-2 bars of service at all times?

Customer Support

We aim to provide the best network experience possible, AndeL013. I apologize if you have experienced anything less. I am sure we can resolve the concerns you have regarding your service. What is the make and model of your phone? Is this happening in one specific location or everywhere you go? Can you provide a zip code so we can investigate the specific area?

 

Marshall_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why do I only get 1-2 bars of service at all times?

Member

I currently use an LG G6.  It happens at work, home, and around town.  I live in 34714/34711, work in 32830, and spend my time in greater Orlando. 

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Re: Why do I only get 1-2 bars of service at all times?

Customer Support

AndeL013, we were able to check out the ZIP Code provided and do see that there aren't any active alerts in this area and that you're currently within a Verizon Wireless 4G coverage area. Since you have been experiencing this issue, are others in your area seeing the same service? 

 

JoseL_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why do I only get 1-2 bars of service at all times?

Member

Yes...my housemate also uses Verizon (with an iPhone) and has to go outside to use the phone sometimes.  At the same time, my other housemate uses Sprint and has full bars available.