Why did I lose my account balance?

nancyc65
Member

I have a Verizon phone purchased at Walmart.  I purchased this because we live in a rural area that has no coverage (cell towers) and use it when we are in a service area.  I have had $15  credited to this account for several months.  Recently my credit card was expired when they tried to do the transaction.  I happened to be on a ride in the outback but got the message that my credit card was declined.  When I returned home the next day I immediately went online and updated the information.  I watched my bank account online and this was honored.  When I traveled out of town to yesterday I discovered they had honored my $15 but took away the $148 plus that I had accumulated.  When I called their support and helped by an agent named Valerie she checked with her superior and reported back that  she could honor  50% and credit it back to my account.  I didn't accept that and told them I thought it was a scam for them to make more money.  I want to add that I was in the process of taking my very sick mother to the doctor and could not talk with them (she had just had a fall) when they wanted to assess how my call went.  At this time I have tried to get some response online and have failed each time.  How do I ever get to them to get this straightened out?  My next step will be to call KHQ Connect with Klect who handles these type of situations.                   

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Re: I am so angry!!!

Not applicable

I think you are a mite confused. Or maybe something changed I was not aware of?

Prepaid plans are by month to month, they are not cumulative. So I buy a pre paid phone, I use $15 to fill the device for that month. Then next month I need to purchase it again and again. This is the way I believe it functions.

http://m-support.verizonwireless.com/mobl/features.faqs_faqs%7CWirelessService%7Cfaq_inpulse_service...

And as it states at the $15 amount it expires in 30 days. So in this case you are mad for no reason. You just don't think because it was not used it was adding up. It does not. You use it in 30 days or lose it. Pay again and etc.

Good Luck

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Re: I am so angry!!!

Not applicable

I think you are a mite confused. Or maybe something changed I was not aware of?

Prepaid plans are by month to month, they are not cumulative. So I buy a pre paid phone, I use $15 to fill the device for that month. Then next month I need to purchase it again and again. This is the way I believe it functions.

http://m-support.verizonwireless.com/mobl/features.faqs_faqs%7CWirelessService%7Cfaq_inpulse_service...

And as it states at the $15 amount it expires in 30 days. So in this case you are mad for no reason. You just don't think because it was not used it was adding up. It does not. You use it in 30 days or lose it. Pay again and etc.

Good Luck

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Re: I am so angry!!!

HappyHelper
Sr. Member

As per the link you posted, "If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date."

So if he continues to make payments of $15 every 29-30 days, the unused balance does carry over and adds up over time (to a max limit of $999) if the usage on the phone is light. He (due to personal circumstances) did not make his payment before his balance expired so he would have lost any remaining balance.