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Why can't I get through to a live person?

Member

I have tried roughly a dozen phone numbers to hopefully get a live customer service agent. My problem, my question has nothing to do with any of the automated options. I tried text-chatting - that guy as nice as he was, couldn't help me.

None of the "tricks" worked to get to a live agent. Seems Verizon has figured them all out and cut us off. Not surprising. I feel "Zuckerberged"!!!

Now I will have to drive 50 miles to give a store manager a piece of my mind. If I could find another service who offers real customer service, I would switch in a heartbeat!!!

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Re: Why can't I get through to a live person?

Customer Support

I’m sorry to learn that you are unable to contact a live representative when you call us, rfdsteve. Your call should be routed to a live representative if you call 800-922-0204 and simply enter 0 after the automated prompts, you may need to enter 0 a couple times but the system will send your call to a live representative if you do not select any of the options presented.

 

We can also answer any Verizon Wireless questions here, if you provide specific details of the issues you are experiencing.

 

 

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why can't I get through to a live person?

Expert

What is the issue? Perhaps one of the community members who are customers might have experienced something similar.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why can't I get through to a live person?

Sr. Member

There are no "tricks". All you end up doing is confusing the IVR and making it harder to get to a live agent.

If you somehow make it to an agent, giving them a"piece of your mind" will make them even less inclined to help. All you do is dial *611 and enter your number to get routed to care. Call in calm so you aren't stressing yourself or a poor agent just trying to do their job.

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Re: Why can't I get through to a live person?

Customer Support

I’m sorry to learn that you are unable to contact a live representative when you call us, rfdsteve. Your call should be routed to a live representative if you call 800-922-0204 and simply enter 0 after the automated prompts, you may need to enter 0 a couple times but the system will send your call to a live representative if you do not select any of the options presented.

 

We can also answer any Verizon Wireless questions here, if you provide specific details of the issues you are experiencing.

 

 

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Why can't I get through to a live person?

Member

Au contraire. But perhaps you misunderstand what I mean by "tricks". They used to work. I could by-pass the long, arduous process of listening to the entire (worthless) automated system by calling in on the Int'l number. No longer works. One text-chat rep suggested hitting '0' on the first prompt, to be quickly followed by hitting '3'. Didn't work. Hitting zero multiples of times used to work, but maybe not here as my memory in old age may be fading me:) But thanks.

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Re: Why can't I get through to a live person?

Member

Oh, and I don't approach the situation by "giving them a 'piece of my mind', but I do tell 'em the truth if I get someone...but that's been a long time. I finally drove in to a Verizon store (50 miles - my fuel bill) and found a nice young man who called in with a special number. The call center gal was most friendly, accommodating and solved the issue. In the end, I was right in the first place. The recorded choice of 'issues' had nothing to do with me, I simply needed to speak to a live person. None of the numbers I used to use got me to a person. Thus the 'trick' I used was to bypass the control system and go in to the store. Thanks.

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Re: Why can't I get through to a live person?

Member

Thanks, I will try that again next time, if there is a next time. I do have that number in my list and did try it and it didn't work. The automated reply always said, "I see you're having trouble with our system" (or something like that), then it would say "Thank you. goodbye." How nice, how polite. These systems often say, "I'm sorry you're having trouble, we'll transfer you to a live agent." But Verizon's doesn't and the hitting the '0' didn't work for me. I think I'll prob. just stick to the store option - they can't run from you...but I did have a millennial get in my face...and yes, I politely corrected her, albeit sarcastically:) Merci.

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Re: Why can't I get through to a live person?

Member

Thank you.

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Re: Why can't I get through to a live person?

Member

There is no prompt for a live person and by accident I punched 0 several times, okay a bunch because I am so angry off. Now I have been on hold for 20 minutes so far and still counting. I have been with VZ for almost 20 years and spend thousands for home and business every year. This is garbage!

If you don't value my time how can I value your service. BTW I have 12000 social media followers who will get the chance to hear (over and over and over) how Verizon has taken the wrong turn, then I am going to take my business elsewhere.

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Re: Why can't I get through to a live person?

Member

800-922-0204 No working. It says " you are reaching us outside normal business hours" it is 11:00 am. Eastern standard time here in Dayton OHIO.

I Wish I had  other cell service provider. 

I bought a phone on my own. I don't need to buy one from Very but, I want to set up my new phone to be the one with services.  There is No Automated Answers or options for this issue.   SHAME ON YOU. VERIZON!!

 

 

 

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