Why can't I get service all of a sudden?
AliceR
Newbie

I have a Samsung Note 3, my husband has a Samsung Flip phone.  We live approximately 15 miles from the city of Indianapolis.  We've had service at our home no problem until about 3 weeks ago.  At 1st is was spotty, now we get no service at all at our home.  What the heck is going on?  If it was just one phone I would think it was the phone but it's both.  My husband also has a work phone with AT&T and he has not problem with that one.  We have a roommate with a verizon phone and she gets service.  Anyone got a clue?

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Re: Why can't I get service all of a sudden?
vzw_customer_support
Customer Service Rep

Hello AliceR, help is here front and center! What zip code are you located in? Does signal improve while outdoors? Please dial *228 and choose option 2 on the Samsung flip phone. On the Samsung Note 3, power down and remove the sim card for 40 seconds.

WiltonA_VZW
VZW Support
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