An Accepted Solution is available for this post. Jump to solution.
Why are my voicemails being transcribed?
WILNEW73
Enthusiast - Level 1
‎01-25-2017 11:00 AM

Somehow or other my voicemail started to be transcribed for me without me asking for it.  I do not like it as it does not pick up what the person is really saying most of the time and the voicemail does not make sense.  I want to turn it off as it will not play the voicemails for me now.  How do I do that?

Labels (1)
1 person had this problem.
0 Likes
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: Transcribing my voicemails
WILNEW73
Enthusiast - Level 1
‎01-25-2017 11:45 AM

I chatted with an agent and was able to get problem resolved for right now.  It is a glitch in the voicemail beta  system.  I had to retrieve my voicemail through the conventional method *86 and then shut my phone down and back up and then was able to hear the voicemails.

View solution in original post

0 Likes
2 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: Transcribing my voicemails
Ann154
Community Leader
Community Leader
‎01-25-2017 11:02 AM

What is the phone model you have? Are you paying for the Premium Visual Voicemail feature on your line?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Transcribing my voicemails
WILNEW73
Enthusiast - Level 1
‎01-25-2017 11:45 AM

I chatted with an agent and was able to get problem resolved for right now.  It is a glitch in the voicemail beta  system.  I had to retrieve my voicemail through the conventional method *86 and then shut my phone down and back up and then was able to hear the voicemails.

0 Likes