Why am i not receiving emergency alerts on my 5c?

[XSHEBAXBABYX]

I have the alerts on but I have never received any

[deloused]

They'll come thru if youre in an area where there is an official emergency and your phone is not in an active call or data session.

[XSHEBAXBABYX]

My fiance's phone gets them though

[vzw_customer_support]

XSHEBAXBABYX, I can understand the need to receive those emergency alerts. We are here to look into that for you. How do you know that you have never received one? Have you ever been in a room with other people and everyone’s phone starting going off at the same time, with maybe an Amber alert?

For more information on Emergency alerts: http://vz.to/2bt6WDL

follow the link:

RalphT_VZW
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[Ann154]

Are the alerts turned on in the phone?