So I just purchased the Galaxy J7V on 6/2/17. A bit of background - I have been watching for a deal on an upgrade for well over a month. With an eye on the refurbished Samsung Galaxy S5 (which has noted 'coming soon' on the website since I've been looking). The J7V, which is newer but seems a bit cheaper was on my radar but just didn't seem as good a phone as the S5. So last week I see on the Verizon App, the J7V with the note at the bottom promo - "Get $100 Amazon Gift Card w/ purchase". I bit. Purchased the phone right away through monthly payments. I included a screenshot below that I took as I was excited for this deal.
Now during checkout there is no more mention of the Gift Card. Ok, maybe it's just in the box with the phone. Nope. I go on the Verizon website - nothing mentioned in the purchase history. The Chat dialog is on my screen so I decide to ask. Alex, the Verizon rep I chat with claims that promo is only for adding a new line. I say it did not say that on the App and I have a screenshot. He insists it is only for adding a line and we go back and forth for a while until he offers a $50 credit on my account and add 8 gigs to my plan. I told him that I feel cheated and this seems a lot like bait and switch. I tell him that they are offering a similar promo on the App for the LG G6 - $200 Visa Gift card with monthly payments. He tells me that is for military and veterans only. What?!?!? Nowhere does it say on the App! That's when he transferred me to a supervisor through chat and Taylor(?) isn't offering me anything now. He gives me a promo code and a link to a website to "try". Obviously he knew it would not work. It was the promo code for adding a line - which I did not qualify for. After 2 hours of going back and forth with these two Verizon reps I call it quits and tell Taylor I'm going to call Verizon. He had no problem offering up the 800 number.
So here I am. I have not called. I've already wasted two hours of my day yesterday trying to get what I feel I deserve. The only reason I purchased this phone was because of the promo that was offered. Again, I have the screenshot at the bottom. After being a Verizon customer for over 10 years, when I was always grandfathered in for unlimited data until recently I am truly disappointed at the lack of customer service. Maybe it was just chat - I will never use that again. Maybe speaking to someone might make a difference?
I just want what I feel Verizon promised when I made my purchase last week.
Correct answers
Hey johnny, did you ever get your rebate yet? I also submitted my claim under the same premise and I am now starting to get the runaround with the incompetent customer service at the rebate center. They couldn't tell me why my claim was denied, but your post here was one of the first things I came across when searching for this issue. Now, my rebate is saying the same thing, that this was a rebate for opening a new line which is complete garbage. The rebate showed it was for the purchase of a smartphone... PERIOD.
I submitted my claim on June 14th and despite the rebate customer service phone line saying it only takes 2 WEEKS to verify my submission, it was not until TWO MONTHS later, 8/12, that I was denied for "unspecified" reasons. Now I am being told that it's going to take another TWO WEEKS to restart the whole process and I will likely get denied again because this was an upgrade only, not a purchase of a new line. Here is the screenshot for you Verizon in case you need a refresher yourself. Purchase of a smartphone (period). No asterix, no exceptions, no additional costs. I will be expecting my full rebate and I will be expecting it faster than what I am being told by the customer service because I have already waited two months to be denied and I will NOT wait another 2 weeks plus 30 days for the processing at a minimum.
