Where is Chat today?

ADAZEH97
Member

I typically use Chat to discuss issues, but today I can not find a link to initiate a Chat session.   Anyone know if they did away with it or how to reach it?  It's not an option in the 'Contact Us' at the top of the page.  All I can do there is search the FAQ boards.

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Re: Where is Chat today?

LENNYEDGE
Sr. Member

Contact Us | Verizon Wireless

scroll down on page in link

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Re: Where is Chat today?

ADAZEH97
Member

Like I stated in the original post, when I go to this page, all I get is the option to 'Ask Now' under the Want to Talk to Someone heading.  The other things on the page are Device Shortcuts, Quick Links (with no link to chat mind you), and Mailing addresses.

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Re: Where is Chat today?

Community Manager
Community Manager

ADAZEH97, we want to ensure your account concerns are addressed. I regret you were unable to get in contact with our Chat Team. Have you since been able to obtain assistance? We can also address any concerns you have via Twitter @VZWSupport or Facebook.

Thank You,

MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Where is Chat today?

Mapu001
Member

I have been trying to get on chat as well!  It's been weeks now and I haven't been able to get through as I do not see the chat button.  Did Verizon do away with chat?