Where do I submit feedback to Verizon?

I need to submit feedback to Verizon Wireless. The tech coach I spoke to recommended writing a letter and sending it in the mail. This cannot be the best way to send feedback. VerizonWireless.com/feedback takes me to a completely different website. I just need to let Verizon know how I feel about a decision they made. This shouldn't be so difficult.

Thanks

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Re: Where do I submit feedback to Verizon?

RonsV
Member

I sent the feedback requested but when I hit the send icon I immediately got an error screen which said please try again! So where did my feedback go??

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Re: Where do I submit feedback to Verizon?

deloused
Sr. Member

nowhere 

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Re: Where do I submit feedback to Verizon?

jav6
Sr. Member

@RonsV,

Quote:

"So where did my feedback go??"

Maybe back to the future, as you're responding to a 2015 thread.

...Just another VZW customer...trying to offer some assistance...
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Re: Where do I submit feedback to Verizon?

Community Manager
Community Manager

Good afternoon! As always our valued customer's feedback is welcomed and greatly appreciated. We're sorry to hear that you experienced issues submitting feedback to Verizon. We've also noted your reference to having sent the feedback but when you hit the "Send" icon, this resulted in you viewing an error message on the screen and a request to "Try again." Based on the message you've stated that you received, it's most likely that your submitted feedback simply wasn't sent. I apologize. If you don't feel comfortable providing your feedback here in this forum, we offer other options to do so by visiting our Contact Us website at http://spr.ly/66051JhMN. Once you've accessed the website, we offer our Chat and Social Media options to provide your feedback. Please let us know if this option works for you? - RobertC_VZW

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