Where do I find my four digit pin number?

bjames57
Member

I have my password to get into my online acct, however when i go to chat with customer service they ask for my 4 digit pin/password...what do you do if you've forgotten this?

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Re: password

Community Manager
Community Manager

bjames57,

I apologize about the confusion. I know we have a lot of passwords to keep our information safe, so it may be difficult to keep track of the ones you may not use as often as others. The billing system password is a 3-5 character password used when working with customer service. If you have forgotten the password, you may contact Customer Service at 800-922-0204 to have it reset.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: password

Ann154
Expert

The billing pin/password might be the last four digits of your social security number or a different number if you had changed it previously.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: password

Community Manager
Community Manager

bjames57,

I apologize about the confusion. I know we have a lot of passwords to keep our information safe, so it may be difficult to keep track of the ones you may not use as often as others. The billing system password is a 3-5 character password used when working with customer service. If you have forgotten the password, you may contact Customer Service at 800-922-0204 to have it reset.

AndreaS_VZW
Follow us on Twitter @VZWSupport

View solution in original post

Re: password

Lucia061016
Member

They wont let you go any further without entering the four digit number that I don't know. They say they are sending me a passcode and I never receive it and then they hang up on me. I have called that number 3 times. If I go to the verizon store they tell me I have to call verizon. What a run around.

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