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Re: Where can I complain about poor coverage?

MARKUN12
Member

My zip code is 19958! Not 19968... HD Voice is enabled on my phone

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Re: Where can I complain about poor coverage?

vzw_customer_support
Customer Support

Thank you for clearing this up, MARKUN2. We do have an amazing team constantly working on our network to bring stronger coverage throughout the United States. Coverage may vary day to day due to a variety of reasons such as terrain, cell site changes, foliage, construction, population changes, and interference. In your 19958 area, you may have trouble making a phone call or using your service, especially when indoors. With HD Voice turned on, your calls are attempting to pass through the LTE network but based on what you described, I’d like you to try turning HD Calling off to see if the dropped calls while you’re around town improve. Since you mentioned you have Samsung devices, you can find the steps at https://www.verizonwireless.com/support/hd-voice-for-android-faqs/ in the “Turning HD Voice On/Off on Your Phone” section. Although I see you mentioned FiOS is not available in your neighborhood, do you have any other form of home-based high speed internet at your residence?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Where can I complain about poor coverage?

Copper60
Member

I m having coverage problems. I live in illinois and when I travel in several directions I end up n dead zones. 61501. When I go toward West I loose signal. When I go east I loose signal. When if I south I loose signal. We have a daughter who works in jacksonville and you can't even see when someone calls you until you get back into a Verizon area. With so many wanting to use phones as GPS it's almost impossible. We have friend who go to Ozarks in Missouri and have no signal the whole time there. Quincy il your out of luck too. Let alone the smaller towns. What's up Verizon. You used to cover these areas. My note 5 android you sold me is the last of my family to get signal too. It's time you cell phone people started working together and sharing towers. First to do so will get all the customers. -- fed

up and thinking about leaving

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Re: Where can I complain about poor coverage?

vzw_customer_support
Customer Support

Reliable service is definitely important so I completely understand your concern Copper60. We never want to see you go.

You mentioned you're having issues in multiple areas. Where are you located now (city, state, and zip code)? Is this affecting calls, text, or data?

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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