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When I turn on the Verizon Access Manager on my laptop, it says "Connected" but my only choice is "Start VPN" I do not have a VPN setup. How do I get out of "Start VPN" and connect to the Internet?
KKD66
Newbie
‎11-22-2015 02:33 PM

My Verizon Access Manager is embedded into my Lenovo (IBM) laptop.  When I turn on the Verizon  Access Manager, it shows "Connected" but my only choice is to "Start VPN."  I do not have a VPN set up for this device--and do not want one.

My Question: How do I get rid of the "Start VPN" and instead get the key that simply lets me access the Internet?

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Re: When I turn on the Verizon Access Manager on my laptop, it says "Connected" but my only choice is "Start VPN" I do not have a VPN setup. How do I get out of "Start VPN" and connect to the Internet?
7e18n1
Specialist - Level 3
‎11-22-2015 05:32 PM

Did you try the Lenovo Forums?

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Re: When I turn on the Verizon Access Manager on my laptop, it says "Connected" but my only choice is "Start VPN" I do not have a VPN setup. How do I get out of "Start VPN" and connect to the Internet?
vzw_customer_support
Customer Service Rep
‎11-24-2015 02:41 PM

KKD66, we want to ensure your connection is always working. The Start VPN option is for business users connecting to a VPN. This will always be a part of the software but will not interfere with your experience. Do you have any problems browsing the internet?

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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