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What number do I call to speak to a customer service person?

Member

I need to speak to someone because the person in the store didn't do what they said they would and now I am being charged for something I am trying to cancel.

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Re: What number do I call to speak to a customer service person?

Sr. Leader

Dial *611 from a cell phone or (800) 922-0204

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Re: What number do I call to speak to a customer service person?

Community Manager
Community Manager

I would also be concnered to see unwanted charges on my account MarkMinnich. I regret to learn of the experience you recently had in our store location. Let's get to the bottom of your account concerns. What exactly are you being billed incorrectly for? What was advised in the store that would be done to your account? Please share details?


If you prefer to speak with one of our Customer Service Representatives directly, we can be reached at 1800-922-0204 or *611 from your wireless handset.




Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: What number do I call to speak to a customer service person?

Member

I Did how do I get real person, there is no options

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Re: What number do I call to speak to a customer service person?

Sr. Leader

Choose Option 4 for "Other", then say "Agent" at the voice prompt to state the reason for your call.