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What is the procedure to file a complaint against a specific Verizon rep?

Member

I was given false information in response to specific questions I asked "Jon" in a chat session.  Not bad advice -- false information.  I made a purchase, so this person got a commission on the sale, so it will be easy to determine who it was.  I'm assuming that Verizon does not sanction its employees lying to customers for their own personal enrichment -- please let me know if I'm wrong on that.  There has to be some accountability, so how do I get this individual's name or employee ID?

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Re: What is the procedure to file a complaint against a specific Verizon rep?

Community Manager
Community Manager

We always appreciate customer feedback, ridonkulous. Good or bad, it helps us grow as a better company. We certainly want to make sure any misinformation is not given too! I have sent you a private message. Please check your inbox here in the forums and reply with the information I'll need

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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