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What happened to the Backup Assistant website?

Member

A few days ago it was working, and I was able to download all my contacts as a .csv file.  Now, when I try to go there I get redirected to a page trying to sell me ringtones or song downloads.  This happens whether I enter the url manually, using what shows on the backup assistant phone screen or when I click on the backup assistant link under Tools and Apps.

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Re: What happened to the Backup Assistant website?

Customer Support

That's strange doggod42. You're on the right track, so I want to make sure you can manage all your contacts easily. Are you still having trouble accessing the website today? I just visited www.vzw.com/backupassistant and selected "Manager Your Content". After entering in my My Verizon log in information, I was able to see my contacts. If you're having trouble still, try using a different browser or clearing your cache and cookies from your browser's history. Also, Internet Explorer works best with Backup Assistant.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: What happened to the Backup Assistant website?

Member

When I clicked your link I did not get a page containing a link for Manage

Your Contacts. What I got was a page trying to get me to buy Backup

Assistant Plus, which I do not want.

When I logged in through my bookmark,

https://login.vzw.com/cdsso/public/controller?action=logout , I did get a

page containing a link for Manage Contacts under My Device. When I clicked

this link I got the following:

We're unable to process your request at this time.Please give it another

try later.

I have tried using Firefox but had a similar problem. I did clear my

cache. I never had this problem before, and I certainly don't want to have

to start using IE8 just for Verizon. Your designers need to make the site

compatible with Chrome, which I have read is now the world's most popular

browser.

On Thu, Oct 31, 2013 at 9:26 AM, Verizon Wireless Customer Support <

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Re: What happened to the Backup Assistant website?

Customer Support

Let' resolve this doggod42! Login to your My Verizon site as normal here http://bit.ly/xB4iTc >Hover over the My Verizon tab>Select "View All" under the My Device tab>Select Manage contact on the left side of the page and proceed forward. Please share. Thank you.

TominqueBo_VZW
Please follow us on Twitter @VZWSupport

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Re: What happened to the Backup Assistant website?

Member

My log of what happened:

>> Login to your My Verizon site as normal here http://bit.ly/xB4iTc <<

Did that.

>> Hover over the My Verizon tab>Select "View All" under the My Device tab

<< Got a login popup, logged in. Reached a page with this message:

Restricted Account Access

Why have I reached this page?

Your current role is Account Member. You have reached this page because

you have requested

a function that is restricted to Account Owners and Account Managers ...

I clicked Request Account Manager Status

The page went white. The bar at the bottom of the browser indicated a

bunch of stuff being fetched from here and there. After it was done I was

back to exactly the same page. I did this twice and got the same result.

End of log.

On Sat, Nov 2, 2013 at 10:51 AM, Verizon Wireless Customer Support <

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Re: What happened to the Backup Assistant website?

Customer Support

Thanks for the details, doggod42! We've got a much clearer image of the issue you're experiencing. Your need to be made an Account Manager can be processed through the site or by simply notifying the Account Owner to have your name added to the authorization list. You need only to be 18 years of age or older to qualify. The Account Owner can do so through My Verizon or by calling customer care at 800-922-0204 (*611 from the VZW phone) from 6 am to 11 pm daily.


DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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Re: What happened to the Backup Assistant website?

Member

I AM the account owner. The only reason I am getting this is because

something went wrong on your server, as should also be obvious by the way

clicking the red button did nothing.

On Mon, Nov 4, 2013 at 11:28 AM, Verizon Wireless Customer Support <

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Re: What happened to the Backup Assistant website?

Member

I can't get the Backup Assistant website to do anything at all. I just received a new phone and have been unable to download my Contacts into it. After two days and many hours on the phone with support, I'm told there are "problems" with BA and they want me to take both phones to the local store to get the Contacts transferred. They said they will reimburse me for the charges since there is no company-owned store in my town. That's all good and I plan to do that next week. In the meantime, since I live in terror of my Contacts list being lost, I want to download it to a csv file and save it to my computer so if the bozo at the store messes up I will have some cover. I should be able to do this on the website with Select All and the Tools button. When I click Select All it puts a check next to each entry, but the Tools button does nothing at all - no drop down menu, just nothing. Likewise if I click the box next to a single name, nothing happens - no check mark appears, just nothing. If I hover on Tools with nothing selected I see a circle-slash that it is not selectable. Is anyone else having these issues?

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Re: What happened to the Backup Assistant website?

Member

It looks to me like they're now pushing some new "enhanced" or "cloud"

service similar to backup assistant that they're charging money for, so

it's probably not entirely an accident that the original service is "having

problems". My guess is the "problems" will never go away.

Pity. I thought it was an excellent service, and I have no need for any of

the stuff they now want to charge for.

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Re: What happened to the Backup Assistant website?

Customer Support

skrien, congratulations on your upgrade to a new device! I can help you retrieve those contacts. Which device did you upgrade to? Have you saved your contacts at an e-mail account? Do you still have your previous device?

For more information regarding Backup Assistant, click http://vz.to/WNJMeV  When you last logged in, did you check the trash folder to verify if any of your contacts were there?

LasinaH_VZW
Follow us on Twitter @VZWSupport

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