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What do you do when your international roaming does not work?

dreno
Member

I called Verizon last week to let them know I would be traveling on business to the Netherlands and Germany.  They assured me that they took the necessary steps to enable international roaming in these two countries.   I have arrived in the Netherlands this week and have no service and not way to reach Verizon.   I sent them the obligatory email to customer service but am assuming that they will not respond before I return back home to the US.

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Re: What do you do when your international roaming does not work?

dreno
Member

Thanks for the number.  I will definitely give them a call collect.

I have an Incredible 2 phone.  I may try a local sim card.

Thanks again!

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Re: What do you do when your international roaming does not work?

silver6056
Sr. Member

dreno wrote:

I called Verizon last week to let them know I would be traveling on business to the Netherlands and Germany.  They assured me that they took the necessary steps to enable international roaming in these two countries.   I have arrived in the Netherlands this week and have no service and not way to reach Verizon.   I sent them the obligatory email to customer service but am assuming that they will not respond before I return back home to the US.

If you can find a phone, you can call collect at +1 908 559 4899.

Which phone do you have?  Depending on the model, you can also use a local SIM.

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Re: What do you do when your international roaming does not work?

dreno
Member

Thanks for the number.  I will definitely give them a call collect.

I have an Incredible 2 phone.  I may try a local sim card.

Thanks again!

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Re: What do you do when your international roaming does not work?

silver6056
Sr. Member

dreno wrote:

Thanks for the number.  I will definitely give them a call collect.

I have an Incredible 2 phone.  I may try a local sim card.

Thanks again!

If you haven't in the past, you should ask them for the unlock code, otherwise with that phone you can't use a local sim

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