Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters and

jslack73
Member

Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters and I was wondering if anyone had knowledge of this?

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

mikeg803
Novice

Yes, you can purchase a network extender to increase the coverage in your home.  Samsung Network Extender SCS 2U01 | Verizon Wireless

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

winterbaby18
Sr. Member

That Samsung only does 3G voice and data.  It doesn't do anything for 4G.

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

mikeg803
Novice

Correct, but it will still help them get something at least.

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

Verizon Employee

jslack73,

Oh no, I am sorry to hear you are experiencing service issues at home. Let's
look into this further, what's your zip code? What's the make and model of your
device? Does service improve once you leave your home?

KarenC_VZW

Follow us on Twitter @VZWSupport

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

jslack73
Member

My zip code is 45631. On the property I live on I get little to no service, and I can rarely make calls or get a text out. The second property we own is 200 yards away and service is better there.

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

jslack73
Member

I forgot to mention that the phone Is the iPhone 5s.

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

Community Manager
Community Manager

jslack73,

Thank you so much for those details. I do see that the area should have pretty good coverage. Since you have been at home have you been able to remove the sim card for a good 10-15 seconds http://vz.to/1ys6Uj0? Also, please try resetting the network settings on the phone. You can do that by going into Settings, General, Reset, and Reset Network Settings. After this is complete you would need to re-add in your wi-fi passwords. Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

jslack73
Member

Tried both suggestions and my coverage stayed exactly the same. I had a friend stop by this morning and his coverage was doing exactly the same thing. Your coverage map is not accurate for my surrounding area.

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Re: Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters

Community Manager
Community Manager

jslack73,

Thank you so much for trying those steps for us. Are you only having these issues while you are inside your home? How far would you need to travel before you can get good service again?

KevinR_VZW
Follow us on Twitter @VZWSupport

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