You can feel free to read my post. I have only one post, and it fully explains my complaints. And, you will see the customer service response to my post, where they again tried to give me the same inaccurate answer as in my complaint - which had they read just a little further, stated I had already proved that answer to be incorrect, and gotten the correct solution allowed by my agreement, but only after a very long and stressful process in which I had to read the agreement to the rep. The rep still denied the option was available and claimed that the "tricky" wording in the contract had me confused, and only when elevated to a supervisor did they review the agreement and concede that I was in fact correct, and apologized for the confusion. But I should not have had to do all that. And that is my common experience when dealing with Verizon customer service and tech support. I do not believe my outlook can be changed, but I do appreciate your concern.
