Vtext Nickname Not Working

[dinocaccio]

My vext nickname is not working, nor is texting to the number @vext.com.   Any idea why?

I've tried from multiple email accounts...and from other people.  Neither show up.  Regular text to text is working fine.

[vzw_customer_support]

Hi dinocaccio,

We definitely want to verify that your vtext messaging is working as it should. I want to double check the service you're trying to use. You're having people message yournumber@vtext.com and yournickname@vtext.com and these messages are not showing up. Are you trying to have these appear right on your phone or on the computer? Can you also verify that the messages are under the 160 character limit and are just plain text? The answer to these questions will help us a great deal to resolve the trouble.

Thank you,
MariaC_VZW
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