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I have an iPhone 4s on Verizon Wireless, I switched to Verizon a little less than a year ago and have not yet gotten my voicemail to work. I call *86 and press # but have no clue what my mailbox number is. I have never set one up and I have talked to Verizon sporadically since the Summer and no one seems to be able to help. I have tried every number I can think of as the mailbox number but none of them work.
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There are at least two alternatives to Verizon's VM, both are free and give you more features ...
You Mail
Google Voicemail - with your current cell # or a google voice number
I used You Mail for many years, and recently switched to Google Voice using my cell # and it seems to be working well. Google Voice does transcription and sends a text/email when a VM is received as part of the free services - it's extra with You Mail. Both You Mail and Google Voice allow you to download the sound file to keep any VM you want.
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Our goal is to make sure that your voicemail works once and for all, jstoll162! What happens when you try to voicemail setup options? http://vz.to/1daIU5t
Do you get a data connection on the phone?
TamaraH_VZW
Follow us on Twitter @VZWSupport
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I have a data connection, the other night I talked with Verizon support again and they told me that they noticed something that they said could be causing the problem on the back end, but I would have had to shut my phone off for them to work on it and I did not have another phone to talk to them on so unfortunately they could not do anything.
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jstoll162,
Thanks for the information! We want to get your voicemails going as soon as possible. Please call *73, then *900 and then *920; you will not hear anything, but 2-3 beeps, no additional calls or steps needed during the call. Then, please make sure you follow these steps from the iPhone 4S http://vz.to/1bFMkRQ .
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The last time I called customer support they had me dial those numbers. I did that and went to the voicemail as the instruction said but it automatically dialed the voicemail number and gave me the same message as before. It did not show a voicemail set up screen.
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jstoll162, that is a very strange behavior for your phone to have! I recommend restoring your iPhone through iTunes after saving your contacts/pictures/videos/music and anything else you want to keep. You can find all the steps you'll need here -> http://bit.ly/1dQdrLS
SarahO_VZW
Follow us on Twitter @VZWSupport
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I tried that, but I am still having the same issue.
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You've been working very hard to resolve this, jstoll162. I'm sorry that the effort hasn't yet gotten this matter resolved. Let's join hands on this! I've already sent a follow request to you. Please use these instructions http://vz.to/1gBiqkv to follow my handle (DionM_VZW) so that we can communicate privately. Thanks!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport