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Re: Very disappointed with the lack of Customer service
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Yes agree sfoscott, I hope they will take notice and make things right.
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Re: Very disappointed with the lack of Customer service
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If you didn't open a new line, there's no $35 activation fee. There would be a $30 upgrade fee which will be reversed if the phone is returned within 14 days. There will be a $35 restocking fee though.
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Re: Very disappointed with the lack of Customer service
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Not a good answer - why should I have to pay a restocking fee when a VZW employee gave me the wrong information? Actually at least 3 of them did, since I have had 4 different quotes. I would not have purchased the phone without the details that were provided - which were inaccurate.
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